This returns policy only applies to products purchased from the website deusoutlet.com separate to full priced items purchased on shop.au.deuscustoms.com
Please note: All sale and clearance purchases are final and are not eligible for refund or exchange.
As this is an Online Outlet website offering limited edition exclusive offers on a range of discounted and final clearance products, we do not currently accept returns for change of mind or incorrect size purchased.
We pride ourselves in ensuring our goods are of the highest quality. However, if for any reason you find one of our products is faulty or we have delivered an incorrect item - please contact our customer service team before sending back that item. email at eshop@au.deuscustoms.com or phone on (+61-2) 8594-2810
Please quote your order number in the subject line and attach photos of the item fault and we will reply with the next steps in a credit or refund.
To return your faulty items please send back to:
DEUS EX MACHINA
ATTN: ONLINE RETURNS
98-104 PARRAMATTA ROAD
CAMPERDOWN NSW
AUSTRALIA 2050
For any item that has been sent back, that is not deemed faulty will be at the cost of the customer.
Please include a copy of the original invoice and a note. Please consider insured postage as Deus Ex Machina is not liable for lost return parcels.
Unfortunately, we are unable to make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
Change of delivery address
Changes to sizes or styles
Adding or removing items
Applying discounts
HELMETS:
Due to safety reasons, helmets are strictly non-refundable.
It is absolutely imperative that measurements be closely looked at before purchase.
We highly recommend visiting a local outlet or dealership and correctly measuring your helmet size.
For more information please contact our eshop by email at eshop@au.deuscustoms.com or phone on (+61-2) 8594-2810.
