This returns policy only applies to products purchased from the website separate to full priced items purchased on


All sales are FINAL – No Refunds or Exchanges.

Please note: All sale and clearance purchases are final and are not eligible for refund or exchange.
As this is an Online Outlet website offering limited edition exclusive offers on a range of discounted and final clearance products, we do not currently accept returns for change of mind or incorrect size purchased.


Faulty or Incorrect Products

We pride ourselves in ensuring our goods are of the highest quality. However, if for any reason you find one of our products is faulty or we have delivered an incorrect item - please contact our customer service team before sending back that item. email at or phone on (+61-2) 8594-2810

Please quote your order number in the subject line and attach photos of the item fault and we will reply with the next steps in a credit or refund.

To return your faulty items please send back to:



For any item that has been sent back, that is not deemed faulty will be at the cost of the customer.  


Please include a copy of the original invoice and a note. Please consider insured postage as Deus Ex Machina is not liable for lost return parcels.



Order Amendments

Unfortunately, we are unable to make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

  • Change of delivery address

  • Changes to sizes or styles

  • Adding or removing items

  • Applying discounts



Due to safety reasons, helmets are strictly non-refundable

It is absolutely imperative that measurements be closely looked at before purchase

We highly recommend visiting a local outlet or dealership and correctly measuring your helmet size.




For more information please contact our eshop by email at or phone on (+61-2) 8594-2810.